The criticism about the process to appoint Robertson has focused mainly on the timing, but what’s become apparent since is that an NZR board with no high-performance expertise on it at the time signed off on a plan that fans are starting to feel duped by.
Robertson was announced to the public in March as the All Blacks head coach-elect – and that he would work with NZR to populate his wider coaching team before starting in 2024.
But Robertson’s vision was never for him to undertake the tasks that most would agree constitute the role of head coach – setting the overall playing vision for the team and then overseeing the delivery of that plan.
Instead, Robertson pitched himself as a culture coach, responsible for theming campaigns, communicating one-on-one with players to manage their expectations and career progression.
As Robertson confirmed to the Herald this week in Cardiff, it is his assistant, Scott Hansen, who effectively operates in the role most would recognise as the head coach.
Hansen, who presents as an obvious deep thinker and passionate custodian of the All Blacks brand, mainly operated as a defence coach prior to his current appointment, having had stints with Canterbury, the Leicester Tigers and the Crusaders.
There are three significant issues with how this has played out. The first is that the team are not playing particularly well, having lost seven of their 26 tests under Robertson/Hansen.
Those results are a confirmation of sorts that the team have not yet found their identity: they have not produced a definitive style of rugby that has caught the imagination and the Northern Hemisphere media have been hugely underwhelmed by the All Blacks these last few weeks.
Secondly, the question needs to be asked that if Hansen had applied to be the head coach in 2023, would he have been given the role?
And this creates the third and most contentious problem, which is that it feels like the public have been mis-sold the truth about the All Blacks.
There was huge public support for Robertson to be promoted to the All Blacks in 2023, because he’d earned the promotion through his success with the Crusaders.
But it feels now like the people voted for a President who has handed the keys of office to the unelected Vice-President, without a mandate to do so.
The situation – given results, performances and the division of labour – seems entirely unsustainable.